HC Energy Mobility respects privacy and protects personal information processed through its website, email communication, contact forms, business enquiries, project engagements, partnerships, and operational activities. This Privacy Policy explains the personal information processed by HC Energy Mobility, the purposes of processing, the lawful grounds relied upon, disclosures, retention, security measures, and the rights of individuals whose personal information is processed.
HC Energy Mobility acts as the data controller where it determines the purpose and means of processing personal information in relation to its website, communications, services, projects, and business operations.
The company operates the website hcenergymobility.rw from KG 544 St (off KG 7 Ave), Kacyiru, Kigali, Rwanda. Privacy-related communication is addressed to info@hcenergymobility.rw. Project-related communication is addressed to projects@hcenergymobility.rw.
HC Energy Mobility processes personal information according to the nature of the interaction with the website, company email, projects, partners, suppliers, clients, funders, public institutions, and other stakeholders.
Personal information includes contact details such as name, email address, telephone number, organisation, job title, and message content. It also includes business and project information such as project enquiries, proposals, partnerships, site visits, stakeholder engagement, service requests, supplier communication, and project documentation.
The website also processes technical information required for operation, performance, troubleshooting, and security. This includes IP address, browser type, device type, operating system, access date and time, pages visited, and website security logs. Communication records include emails, enquiry forms, meeting requests, feedback, complaints, and follow-up communication. Compliance and operational information includes information required for due diligence, permitting, safety, environmental and social compliance, reporting, contract management, audits, and lawful requests.
HC Energy Mobility obtains personal information directly from individuals and organisations through website forms, enquiry forms, company email addresses, phone calls, meetings, business correspondence, and project-related engagement.
The company also receives information through interaction with clients, suppliers, consultants, partners, funders, development actors, public institutions, and other stakeholders. Technical website data is generated automatically by website systems for website operation, performance, troubleshooting, and security.
HC Energy Mobility processes personal information for specific, lawful, fair, transparent, and proportionate purposes.
The company processes personal information to respond to messages, questions, service requests, partnership enquiries, and project-related communication. It also processes personal information to manage relationships with clients, partners, suppliers, consultants, investors, funders, and stakeholders.
Personal information is processed for project coordination, including planning, implementation, monitoring, reporting, site coordination, and follow-up of energy, mobility, and sustainability-related activities. It is also processed to support lawful engagement with competent institutions responsible for environment, climate finance, infrastructure, energy, mobility, emergency management, local government, investment, regulation, and related public functions.
HC Energy Mobility processes technical and communication data to operate, secure, troubleshoot, and improve the website, email, and digital communication channels. The company also processes information to meet contractual, accounting, audit, governance, reporting, lawful request, and dispute-resolution obligations.
The lawful grounds relied upon include consent, steps requested by an individual before entering a contract, contract performance, legal obligation, legitimate business interest, and public-interest-related coordination where applicable.
HC Energy Mobility does not sell personal information. The company discloses personal information only where the disclosure is necessary, lawful, proportionate, and connected to a legitimate business, project, service, regulatory, security, or compliance purpose.
Personal information is disclosed to authorised HC Energy Mobility personnel for the management of enquiries, operations, projects, compliance, records, and stakeholder communication. It is disclosed to IT and digital service providers for website hosting, Microsoft 365 email, cloud services, cybersecurity, backups, analytics, maintenance, and technical support.
Personal information is also disclosed to professional advisors and service providers for legal, accounting, audit, finance, insurance, tax, project management, engineering, environmental, and consultancy support. It is disclosed to clients, partners, funders, and implementing partners for project design, due diligence, implementation, reporting, monitoring, financing, and service delivery. Disclosure to competent public institutions and regulators takes place for lawful reporting, permits, compliance, environmental and social obligations, safety obligations, audits, official requests, dispute handling, and regulatory engagement.
HC Energy Mobility engages public institutions and competent authorities only where the engagement is relevant to its lawful business activities, projects, permits, financing, safety obligations, reporting, or compliance responsibilities. References to institutions do not create representation, endorsement, approval, partnership, or automatic data sharing.
For environmental compliance, environmental impact assessment, climate or environmental reporting, inspection, permitting, and regulatory follow-up, engagement relates to the Rwanda Environment Management Authority where applicable. For green investment, climate finance, funding applications, grant or credit-line support, monitoring, and reporting, engagement relates to the Rwanda Green Fund, also known as FONERWA, where applicable.
For transport, energy, infrastructure, mobility systems, charging infrastructure, public infrastructure coordination, and sector alignment, engagement relates to the Ministry of Infrastructure where applicable. For disaster risk reduction, emergency preparedness, resilience, climate mobility, safety, and emergency-response coordination, engagement relates to the Ministry in Charge of Emergency Management where applicable.
Other competent authorities include RURA, RDB, local government, tax authorities, standards bodies, courts, law-enforcement authorities, and other institutions connected to a project, permit, contract, or lawful request.
The website uses cookies, technical logs, and similar technologies for basic functionality, security, performance, troubleshooting, and user experience. Analytics tools, where active, are configured to collect necessary information and limit identification of individual visitors. Users control cookies through browser settings. Disabling cookies affects certain website functions.
HC Energy Mobility uses reputable cloud, email, website hosting, cybersecurity, backup, and collaboration service providers. Some providers process or store data outside Rwanda. International transfers are handled through contractual, technical, and organisational safeguards and are limited to legitimate business, service delivery, security, and compliance purposes.
HC Energy Mobility applies technical and organisational safeguards to protect personal information against unauthorised access, loss, misuse, alteration, disclosure, and destruction. Safeguards include access control, secure email configuration, multi-factor authentication, password controls, website security measures, backups, staff awareness, and restricted access to personal information.
No internet-based system provides absolute security. Users submit highly sensitive information through general website forms at their own risk unless HC Energy Mobility specifically requests such information through an authorised and secure channel.
HC Energy Mobility retains personal information for the period required to fulfil the purpose for which it was collected, including communication, service delivery, project management, compliance, accounting, legal obligations, audits, dispute resolution, and business records. Once retention is no longer required, the information is deleted, anonymised, or securely archived according to applicable requirements and internal controls.
Individuals whose personal information is processed by HC Energy Mobility have rights under applicable data protection requirements in Rwanda. Requests are submitted through the privacy contact listed in this Policy. HC Energy Mobility verifies identity before acting on a request and responds according to applicable legal requirements.
These rights include access to information about personal data held by HC Energy Mobility, correction of inaccurate or incomplete personal data, deletion of personal data where applicable, objection to or restriction of processing where applicable, withdrawal of consent where processing is based on consent, portability where applicable and technically feasible, and the right to lodge a complaint with the competent data protection authority where rights have been infringed.
This website is intended for general business and stakeholder communication. It is not directed to children. Sensitive personal data is processed only for a lawful, specific, and proportionate purpose and with the additional safeguards required by applicable law.
HC Energy Mobility investigates suspected personal data breaches, takes corrective measures, preserves relevant records, and notifies competent authorities or affected individuals where notification is required under applicable law.
HC Energy Mobility updates this Privacy Policy to reflect changes in its business, website, services, technologies, operational practices, and legal requirements. The published version on the website supersedes previous versions from the publication date.
For privacy-related questions, requests, or concerns, contact HC Energy Mobility at KG 544 St (off KG 7 Ave), Kacyiru, Kigali, Rwanda. Email: info@hcenergymobility.rw or projects@hcenergymobility.rw.